Last updated: October 14, 2026

At Jheeni, we want you to be happy with your purchase. Please read our return, exchange, and refund policy carefully before placing an order.

1. Returns and Exchanges

Customers may request a return or exchange for eligible products within 7 days of delivery, subject to the conditions below.

To qualify for a return or exchange:

• The product must be unused, unworn, unwashed, and undamaged.

• Original tags, packaging, and accessories must be intact.

• Proof of purchase or order confirmation must be provided.

• The return request must be submitted within the eligible return period.

Products that do not meet these conditions may not be accepted.

2. Non-Returnable Products

For hygiene and other applicable reasons, certain products may not be eligible for return or exchange, except where required by law. Any such exclusions will be communicated clearly on the relevant product page or at checkout.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photographs or videos showing the issue.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, exchange, or refund, as applicable.

4. How to Request a Return

To initiate a return or exchange:

1. Contact our customer support team with your order number.

2. Explain the reason for your request and provide photographs if needed.

3. Wait for our team to confirm eligibility and provide return instructions.

4. Pack the product securely and follow the instructions provided.

Please do not send products back before receiving return authorization.

5. Refunds

Once an approved return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will generally be processed within 7–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Where applicable, refunds will be issued to the original payment method. Other arrangements may be communicated by our support team.

6. Shipping Charges

Original shipping charges and return shipping costs may be non-refundable, except where the return is due to our error, a defective product, or applicable law requires otherwise.

If you receive an incorrect, damaged, or defective item, please contact us so we can advise you about the return shipping arrangements.

7. Cancellations

Order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has been processed or dispatched.

If an order has already shipped, our return policy will apply.

8. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, our team will explain the available alternatives, which may include a refund where applicable.

9. Contact Us

For return, exchange, cancellation, or refund assistance, please contact:

Brand: Jheeni
Website:https://jheeni.in/
Email: [Add your customer support email]
Phone: [Add your customer support phone number, if applicable]
Business address: [Add your registered business address]

We will review your request and guide you through the applicable process.